Returns & Refunds

RIGHT OF WITHDRAWAL


If you change your mind after placing an order on Olla Parég and you no longer wish to receive the goods, you are entitled to withdraw from the purchase contract without penalty within 14 days of receipt of the goods, as stipulated by article 52 of the Consumers' Code. Contact our Customer Service through the dedicated section “Contact Us”, indicating your order number one of our operators will assist you for any withdrawal transaction.
 

 

RETURN PROCEDURE

 

If you need to return the goods received, contact our Customer Service through the dedicated "Contact Us" section, indicating the order number and the items code you wish to return.

  • Make sure that the products are in the same condition in which you received them, with all tags attached, otherwise we will not be able to accept your return and issue a refund;

  • Once your return has been received, we will check the occurrence and the existence of the necessary conditions to open a return procedure on your behalf.

  • Check with us when we can schedule the return with GLS or Bartolini courier at your most convenient address.

  • Your return will be insured in the event of theft or loss during transport.

  • Remember that you can only send your returns from the country where you placed the order.

  • If your return does not meet the conditions listed, the package will be sent back to you and the refund will not be issued.

 

The shipping costs for returns are free of charge.


REFUNDS


You've returned the goods and you're waiting for a refund? Here's some information for you:

  • ​the refund procedure is activated immediately by our Customer Service as soon as the goods are returned;

  • refunds are usually made using the same method you used for payment: for example, if you paid by bank transfer, your account will be credited the same amount;

• Refunds usually takes place within 14 days (in case of withdrawal) from the sending of the Order Confirmation and 30 days (in case of partial reimbursement for the unavailability of one or more products) from the receipt of the Notice of withdrawal.
 

For more information on the right of withdrawal, returns and refunds, please read the Terms and Conditions.

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